Legal

Terms of Service

Snap Education

Last updated 31 August 2026

1. Introduction

Welcome to Snap Education ("Snap Education," "we," "us," or "our"). These Terms of Service ("Terms") govern two distinct relationships:

• Schedule A applies to Guardians and Students who enrol in tutoring services.
• Schedule B applies to Tutors engaged by Snap Education to deliver tutoring services as independent contractors.

By enrolling in a program, or by accepting an engagement to provide tutoring services, you agree to be bound by these Terms as a binding legal agreement.

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2. Master Terms (Applies to All Parties)

2.1 Capacity

By enrolling or engaging with us, you represent that you have legal capacity to enter into this agreement. Where a Student is under 18, a parent or legal guardian must complete enrolment and accepts responsibility for the Student's compliance with these Terms.

2.2 Accurate Information

You must provide accurate, current contact and account information and notify us promptly of any changes.

2.3 Intellectual Property

All program materials, worksheets, session recordings, and platform content are the intellectual property of Snap Education (or licensed to us). You must not copy, redistribute, or upload these materials to third-party platforms, or share your platform access with anyone not enrolled or engaged with Snap Education.

2.4 Limitation of Liability

Snap Education provides tutoring services with reasonable care and skill but does not guarantee specific academic results, as outcomes depend on factors including student effort and engagement. To the extent permitted by law, our liability for any claim is limited to the total fees paid for the relevant term.

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3. Schedule A, Terms for Guardians and Students

A1. Enrolment and Term Commitment

Snap Education operates on a term-based enrolment model. When you enrol, you commit to the full fee for the entire term, based on the number of tutoring weeks in that term and your subject/session rate.

A2. Payment Structure, Weekly Instalments

• Total Term Fee: At the time of enrolment, we will confirm the total fee payable for the term (Total Term Fee = weekly rate x number of weeks in the term).
• Instalment Billing: Rather than requiring payment of the Total Term Fee as a single lump sum, we divide it into equal weekly instalments, calculated by dividing the Total Term Fee by the number of weeks remaining in the term at the time of enrolment.
• Automatic Debiting: Weekly instalments are automatically debited from your nominated payment method on a fixed day each week for the duration of the term, regardless of attendance, until the Total Term Fee has been paid in full.
• The Instalment Plan Does Not Reduce the Commitment: Paying by weekly instalments is a payment convenience only. It does not reduce, waive, or make optional any part of your commitment to the Total Term Fee for the term. Cancelling your weekly payment method does not cancel your obligation to pay the balance owing. See A3 (Refunds and Cancellations).
• Paying a Semester in Advance: You may choose to pay for a full semester in advance instead of by weekly instalments. Where you do, a ten per cent discount applies to the Total Fee for that semester. The discount applies only to amounts paid in advance and in full, and does not apply to instalment billing. If you cancel mid-semester, any refund owing under the Australian Consumer Law is calculated on the discounted amount actually paid.
• Joining Partway Through a Term: If you enrol after a term has begun, your Total Term Fee is recalculated based on the remaining weeks, and the corresponding weekly instalments apply from your enrolment date.
• Failed Payments: If a weekly instalment fails, we will attempt to redebit within 48 hours. A failed-payment fee may apply where this has been disclosed to you before it is charged. Continued failure to pay may result in suspension of access to sessions and materials until the account is brought up to date.

A3. Refunds and Cancellations

• Consumer Guarantees: Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law (ACL) that cannot lawfully be excluded. If we fail to deliver a service as promised, you are entitled to a remedy, which may include a refund for the unused portion of the term.
• Change of Mind: We are not required to provide a refund simply because you change your mind, or because your circumstances change after enrolment.
• Cancellation Procedure: To cancel your enrolment for future terms, notify us in writing at learn@snapeducation.com.au within the notice period specified in your enrolment confirmation before the start of the next term. Cancellation does not relieve you of the obligation to pay the balance of the Total Term Fee already committed to for the current term, except where required by the ACL.

A4. Attendance

Weekly attendance is expected. If a session cannot be attended, please notify us in advance so we can assist with a reschedule where reasonably possible. Because the Total Term Fee reflects access to the full term's tutoring, resources, and tutor availability, non-attendance does not reduce the fee owing.

A5. Code of Conduct

Students are expected to attend punctually and engage respectfully with tutors and staff. Guardians are responsible for ensuring fees are paid on time. We may suspend or terminate enrolment for serious breaches of conduct.

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4. Schedule B, Terms of Engagement for Tutors (Independent Contractors)

This Schedule sets out the terms on which Snap Education engages Tutors. It is intended to reflect the legal test for distinguishing employees from independent contractors as clarified by the High Court in CFMMEU v Personnel Contracting [2022] HCA 1 and ZG Operations v Jamsek [2022] HCA 2, and as summarised in the Australian Taxation Office's guidance on employees versus independent contractors.

B1. Nature of the Relationship

• Tutors are engaged by Snap Education as independent contractors, not employees. Nothing in these Terms, and no label used by either party, is intended to create an employment relationship, partnership, or agency.
• Consistent with ATO and case law guidance, the character of the relationship is determined by the legal rights and obligations in this contract, not by conduct alone or by the label the parties use. Snap Education and each Tutor should ensure the terms below genuinely reflect how the relationship operates in practice.

B2. Control

• Tutors determine how a tutoring session is delivered (teaching method, pace, and approach), subject to reasonable curriculum guidelines provided by Snap Education to maintain service quality and student safety.
• Tutors may accept or decline offered sessions and are not required to make themselves available for a minimum number of sessions per week, subject to any specific availability commitments agreed for a particular booking.

B3. Integration

• Tutors provide tutoring services to Snap Education's business; they do not perform work as representatives of Snap Education in the way an employee would. Tutors are not required to wear Snap Education uniforms, use a Snap Education email signature implying employment, or otherwise present as an integrated part of Snap Education's internal workforce, beyond what is reasonably required for session bookings and safeguarding compliance.
• Tutors are free to provide tutoring or other services to other businesses or directly to their own clients, subject to the confidentiality obligations in B7.

B4. Basis of Payment

• Tutors are paid a fee per session delivered (or per result achieved, as agreed), not a salary or wage for time spent generally "at work."
• Tutors must submit invoices (or Snap Education will generate a recipient-created tax invoice, if agreed) for sessions delivered, and will be paid in accordance with the payment terms set out in the applicable engagement agreement or rate card.
• Tutors are responsible for their own income tax and, where registered, GST obligations arising from payments received. Tutors should hold and quote an Australian Business Number (ABN).

B5. Delegation and Subcontracting

• Tutors are not required to perform every booked session personally. A Tutor may delegate or subcontract the delivery of a session to another suitably qualified individual, provided that individual holds a current, valid Working with Children Check and meets Snap Education's minimum subject-matter qualification requirements.
• Where a Tutor wishes to delegate a session, they must notify Snap Education in advance so we can confirm the delegate's checks are current. This requirement exists solely for child-safety and quality-assurance compliance. It is a verification step, not a right of Snap Education to approve or veto the delegate on any other ground, and consent must not be withheld once the delegate's checks and qualifications are confirmed.
• This right of delegation is genuine and capable of exercise. It is not a sham clause: Tutors are free to build and use their own network of delegates, and Snap Education will pay the engaged Tutor (or, where agreed, the delegate directly) for sessions delivered by a delegate on the same basis as if the engaged Tutor had delivered the session personally.
• A Tutor who delegates a session remains responsible for ensuring the delegate performs it to the standard required under this agreement.

B6. Equipment, Tools, and Expenses

• Tutors generally provide their own equipment necessary to deliver tutoring (for example, laptop, internet connection, teaching materials they develop), except for core curriculum resources licensed by Snap Education for use during bookings.
• Snap Education does not reimburse Tutors for general business expenses (for example, internet, equipment) unless expressly agreed in writing for a specific engagement.

B7. Commercial Risk, Insurance, and Confidentiality

• Tutors are responsible for the quality of their own work and bear the commercial risk of having to rectify a defect in the services they provide, including re-delivering a session at their own cost (or at their delegate's cost) if reasonably required, at no additional charge to Snap Education or the family.
• Tutors must hold, and provide evidence on request of, appropriate public liability insurance and, where relevant to their qualifications, professional indemnity insurance, for the duration of their engagement.
• Tutors must keep Student and family personal information confidential and use it only to deliver the booked service, consistent with our Privacy Policy.

B8. Superannuation

• Superannuation guarantee obligations apply to a contractor only where the contract is, in substance, wholly or principally for their labour. That is, where the worker cannot effectively delegate the work and is paid mainly for personal effort rather than a result.
• Because B5 gives Tutors a genuine, exercisable right to delegate or subcontract session delivery, engagements under this agreement are not intended to be contracts wholly or principally for the Tutor's personal labour. On that basis, Snap Education does not treat Tutors engaged under these Terms as employees for superannuation guarantee purposes.
• If, in a particular case, a Tutor's arrangement does not genuinely reflect a right to delegate (for example, delegation is never realistically available in practice), Snap Education will reassess that engagement against ATO guidance and adjust its superannuation position accordingly. Tutors who wish to receive voluntary superannuation contributions despite contractor status should raise this directly with Snap Education to agree separately.

B9. No Employee Entitlements

Tutors are not entitled to paid leave, notice of termination beyond that specified in their engagement agreement, redundancy pay, or other entitlements under the Fair Work Act 2009 (Cth) that apply to employees, except to the extent any statutory protection applies to independent contractors specifically (for example, under the Independent Contractors Act 2006 (Cth) or unfair contract terms provisions).

B10. Termination of Engagement

Either party may end the engagement in accordance with the notice period specified in the individual engagement agreement. Snap Education may end an engagement immediately for serious breach, including breach of safeguarding obligations or confidentiality.

B11. Goodwill

Any goodwill generated through a Tutor's own reputation, teaching brand, or client relationships remains the Tutor's own, to the extent it is separate from Snap Education's business name, platform, and brand.

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5. Payments Schedule (Applies to Schedule A)

C1. Payment Authorisation

By nominating a payment method, you authorise Snap Education (via our payment processor) to debit the agreed weekly instalment amount for the Total Term Fee until it is paid in full, on the schedule set out at enrolment.

C2. Notice of Changes

We will give at least 7 days' written notice of any change to your instalment schedule or amount, other than changes resulting from your own enrolment changes (for example, adding a subject).

C3. Disputes

If you believe an instalment has been debited in error, contact learn@snapeducation.com.au promptly so we can investigate.

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6. Contact Information

General enquiries: learn@snapeducation.com.au

Billing: learn@snapeducation.com.au

Tutor engagement: hiring@snapeducation.com.au

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